Tailored Lifestyles Privacy Policy

At Tailored Lifestyles, we are committed to protecting your personal and health information. This notice outlines how we collect, use, disclose, and protect your Protected Health Information (PHI), which includes identifiable data such as your name, address, phone number, and health details. By engaging with Tailored Lifestyles, you agree to the terms of this Privacy Policy.

YOUR HEALTH INFORMATION RIGHTS 

This notice explains how your health information may be used and disclosed and how you can access it. We are committed to safeguarding your PHI and ensuring your privacy.

OUR LEGAL DUTY TO PROTECT PHI 

Tailored Lifestyles is required by law to protect the privacy of your PHI. We are also obligated to provide this notice explaining our privacy practices, how, when, and why we may use or disclose your PHI, and your rights concerning it. Tailored Lifestyles reserves the right to amend this notice and our privacy policies at any time, with changes applying to information after the date of the change. We will notify clients of significant changes promptly.

HOW DO WE USE AND DISCLOSE YOUR PHI 

1. Uses Without Your Authorization

Tailored Lifestyles may use and disclose your PHI for the following reasons without prior authorization:

• For Treatment: We may share your PHI with doctors, nurses, and other healthcare providers to coordinate your care.
• For Payment: Your PHI may be disclosed to bill and collect payment for services provided.
• For Healthcare Operations: We use your PHI for internal purposes, such as evaluating care quality, staff training, and compliance with legal obligations.

2. Other Permitted Uses 

We may also use your PHI without consent under specific conditions, including:

• Legal Requirements: Disclosures may be required by law, such as reporting abuse or responding to court orders.
• Public Health: For reporting deaths, diseases, or to public health authorities.
• Health Oversight: For audits or inspections by government agencies.
• Avoiding Harm: To prevent serious threats to health or safety.
• Government Functions: For military or national security purposes.
• Workers’ Compensation: In compliance with applicable laws.

3. Uses Requiring Your Authorization

We will obtain your written authorization for any other uses of your PHI not covered in this notice. You may revoke this authorization at any time in writing.

YOUR RIGHTS REGARDING YOUR PHI 

You have the right to:

• Request Limits on Use and Disclosure: You can request restrictions, though we are not required to agree in all cases.
• Choose How We Contact You: You may request alternative means or locations for communications.
• Inspect and Copy Your PHI: You can access your records with a written request. Denials may occur in specific situations, but you will be informed of your right to challenge the decision.
• Request Amendments: You may request corrections to your PHI. Denials will include reasons and how to file a disagreement.
• Get a List of Disclosures: You can request a list of disclosures of your PHI, excluding those made for treatment, payment, or healthcare operations.

WHAT TYPE OF INFORMATION DO WE COLLECT?

We collect the following types of information:

• Personal Identifiable Information (PII): Includes name, address, phone number, email, date of birth, and social security number.
• Health Information (PHI): Includes medical history, treatment records, and insurance details.
• Consent Information: Includes preferences like SMS opt-in and phone numbers for communication purposes.

HOW DO WE COLLECT THE INFORMATION?

We collect your information in the following ways:

• Directly from You: Through forms, communication, and during the provision of services.
• Automatically: We collect some data, such as browser information, via cookies and similar technology when you interact with our website or digital services.

HOW DO WE USE THE INFORMATION THAT WE COLLECT?

We use the information for purposes such as:

• For Treatment: To coordinate and provide healthcare services.
• For Payment: To bill and collect payment for services provided.
• For Health Care Operations: To improve service quality, train staff, and comply with legal obligations.
• For Communication: To send scheduling information, health-related information, and updates.

WITH WHOM DO WE SHARE INFORMATION THAT WE COLLECT?

Your information is used primarily to provide care and manage our operations. We do NOT share or receive your information with/from third parties or affiliates for marketing purposes.

• Third-Party Sharing Restrictions: We do not share your phone number, SMS opt-ins, or any personal information with third parties for any marketing purposes.
• The SMS opt-in or phone numbers collected for SMS purposes are never shared.

COOKIES AND SIMILAR TECHNOLOGY

We use cookies to enhance your experience on our website. Cookies help us understand user behavior, preferences, and website functionality. This technology is only used to provide better services and improve your online experience with us.

HOW WE MANAGE YOUR COOKIES

You can choose to accept or decline cookies. You may also adjust your browser settings to block cookies, though this may affect certain functionalities of the website.

COMPLAINTS ABOUT PRIVACY PRACTICES 

If you believe your privacy rights have been violated, or if you disagree with decisions regarding your access to PHI, you may file a complaint with Tailored Lifestyles or with the Secretary of the Department of Health and Human Services. No retaliation will result from filing a complaint.

WHO CAN YOU CONTACT FOR MORE INFORMATION?

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact:

Tailored Lifestyles

Amanda Walther

P.O. Box 4442, Boulder, CO 80306

(303) 716-5904